Start with the basics
Restart the app and device, confirm the subscription is active, and verify that other internet services work normally.
Check account and player settings
Re-enter the server, username and password carefully. If login works but playback fails, test another supported player to determine whether the issue is app-specific.
Reduce buffering
Prefer Ethernet or strong 5 GHz Wi-Fi, stop large downloads, clear the player cache and leave enough free storage on the device.
Know when the problem is upstream
If several devices on different networks show the same problem at the same time, collect the affected channel names and contact support instead of repeatedly reinstalling the app.
Rove tip: Use the installation and service-status tools on this site for device-specific steps and current operational information.