Start with compatibility
Confirm the service supports the devices, player apps and number of simultaneous screens your household uses.
Set up carefully
Enter account information exactly as supplied and allow the initial content and EPG synchronization to complete before troubleshooting.
Optimize the connection
Use Ethernet where possible, strong 5 GHz Wi-Fi otherwise, and keep devices, apps and routers updated.
Get support efficiently
When something fails, note the device, app, channel or VOD title, time of the problem and any error message. Specific details speed up diagnosis.
Rove tip: Use the installation and service-status tools on this site for device-specific steps and current operational information.